Delivery Information
All orders placed before 1pm (Monday - Friday) will be despatched the same day. Orders placed on Saturday and Sunday will be despatched on Monday. Times may vary on Bank Holidays. All delivery dates are approximate. Our delivery charges will be calculated automatically on the website at time of purchase.
Mainland UK
(Some Scottish Postcodes are considered 'Scottish Highlands and Islands', please check postcode noted below in red)
| Service |
Approx Delivery Time
(orders received Monday - Friday before 1pm) |
Charge |
| Interlink Express (courier) |
Next working day
|
0 - 1kg: £4.99
1 - 5kg: £5.99
5 - 10kg: £7.99 |
Hermes (Courier) - Standard Service
(cannot send to some Scottish postcodes, please check postcodes below)
|
3 - 5 Working Days |
0 - 10kg: £3.98 |
| Royal Mail - 1st Class
(lightweight items only)
|
1 - 5 Working Days |
From £1.50 - £3.99 |
* For Bulk orders, BFPO addresses and Saturday delivery, please call us on 01780 740115 to order.
Scottish Highlands and Islands
Postcodes for Scottish Highlands and Islands include AB30-56, FK17-21, G83, HS1-9, ALL IV Postcodes, KA27-28, KW0-99, PA20-99, PH17-99, All ZE postcodes. We appreciate that you may not consider your postcode to be part of the Scottish Highlands, but unfortunately this is how they are worked out by the courier.
| Service |
Approx Delivery Time
(orders received Monday - Friday before 1pm) |
Charge |
| Interlink Express (courier) |
Two Working Days
|
0 - 10kg: £7.99 |
| Royal Mail - 1st Class
(lightweight items only)
|
1 - 5 Working Days |
From £1.50 - £3.99 |
Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight
| Service |
Approx Delivery Time
(orders received Monday - Friday before 1pm) |
Charge |
| Royal Mail - 1st Class |
2 - 5 Working Days
|
0 - 6kg: From £1.49 - £10.50 |
* Average charge for one pair of adult's wellington boots is £7.99. For parcels heavier than 6kgs, please call us on 01780 740115 for a quote.
OVERSEAS
| Service |
Approx Delivery Time
(orders received Monday - Friday before 1pm) |
Charge |
| Belgium, France Germany, Luxembourg, Netherlands, Republic of Ireland |
2 days from despatch
|
Approx £18.50 |
| Austria, Denmark
|
3 days from despatch |
Approx £21.50 |
| Czech Republic, Italy, Slovakia, Spain
|
3 - 4 days from despatch |
Approx £24.00 |
| Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia
|
4 - 5 days from despatch |
Approx £29.50 |
| USA
|
2 - 4 days from despatch |
From £39.00 |
| Hong Kong, Singapore
|
2 - 3 days from despatch |
From £45.00 |
| Australia, Canada, Greenland, Iceland, Japan, Liechtenstein |
2 - 5 days from despatch |
From £50.00 |
| Rest of the World
|
3 - 7 days from despatch |
From £72.50 |
Please note: any additional import charges incurred are beyond our control. Due to high import taxes we are unable to ship to Norway, Switzerland or Brazil.
"No Quibble" Returns Policy
Not happy? Return your goods within 21 days - whatever the reason.
You may return your order for any reason by giving us written notice within 21 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in perfect condition, unused and in their original packaging.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Goods are returned to us at your cost. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.
Return Address:
Active Camping
Barnack
Stamford
Lincolnshire
PE9 3DY
United Kingdom
International Returns
If returned from outside the EU, goods must be marked "BRITISH RETURNED GOODS" and accompanied by an appropriate customs form. Please instruct your courier to provide the necessary documentation. Failure to comply may result in import duties being charged to your account.
