How to Return Goods
In order to return any goods, please enclose a letter with the goods, in original packaging, stating the reason for return clearly marking whether you would like a refund or an exchange and return it to:
Active Camping
Barnack
Stamford
Lincolnshire
PE9 3DY
United Kingdom
If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.
Please note we are unable to reimburse carriage costs for returned and exchanged goods.
International Returns
If returned from outside the EU, goods must be marked "BRITISH RETURNED GOODS" and accompanied by an appropriate customs form. Please instruct your carrier to provide the necessary documentation. Failure to comply may result in import duties being charged to your account.
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